Some Cincinnati restaurants have seen a surge in negative online comments as restrictions are lifted

Restaurants got fed up last year. You would think life is easier now that the restrictions are being lifted, but the workers said it is not necessarily the case. We know there is a shortage of workers. Additionally, restaurants said that some customers are now in a rush to leave bad reviews online. While the internet likes to make fun of customers who want to talk to a manager, restaurant staff have said they prefer. “Please, come and speak to us. Please. Absolutely. Nine out of ten cases we can do something to get it right,” said Crown Republic server and trainer, Erin Blades COVID-19 is still present, some customers leave their patience and understanding at home. “Sometimes it’s really a defeat. It’s often a matter of respect. People would much rather post online than talk to us face-to-face,” said Losanti general manager Alex Stevens. He said that while they are receiving mostly support, he is seeing a shift. They used to worry about keeping the lights on. Now it is whether online posts ruin their bottom line. Something that many in the industry are concerned with. “You go on the front page and have been scratching your butt all weekend and you get the little things,” he said. A quick online search reveals the majority of the four or five star reviews, but the staff said the mentality has changed for many people when it comes to food. “We had an experience where a guy comes in. He says, ‘We’re going to start you with three stars. And all the best, we’re going to beat you up. Any negative thing, we’re going to beat you up.’ That’s the first thing he says to us, “said Stevens. The restaurant staff said the skeleton crews are doing their best. New employees are in training. They hope this is the beginning to the end of the staff shortage. “It’s been a lot of crazy hours and everyone is getting kind of stressed out,” said Blades. Stevens said they welcome criticism but ask customers to have this conversation with them before going online.

CINCINNATI –

Restaurants went through the wringer last year.

You would think life is easier now that the restrictions are being lifted, but the workers said it is not necessarily the case.

We know that there is a shortage of labor. Additionally, restaurants said that some customers are now in a rush to leave bad reviews online.

While the internet likes to make fun of customers who want to talk to a manager, restaurant staff have said they prefer.

“Please, come and speak to us. Please. Absolutely. Nine times out of ten we can do something to get it right,” said Crown Republic server and trainer Erin Blades.

As restaurants try to return to normal operations with fewer staff and COVID-19 still in place, some customers are leaving their patience and understanding at home.

“Sometimes it’s really a loss. It’s often a matter of respect. People would much rather post online than talk to us face-to-face,” said Alex Stevens, Losanti’s general manager.

He said that while they are receiving mostly support, he is seeing a shift.

They used to worry about keeping the lights on.

Now the question is, whether online posts ruin your bottom line.

Something that many in the industry are concerned with.

“You go on the front page and have been scratching your bum all weekend and getting botched for the little things,” he said.

A quick online search reveals the majority of the four or five star reviews, but the staff said the mentality has changed for many people when it comes to food.

“We had an experience where a guy comes in and he says, ‘We’re going to start you with three stars. And any good thing, we’ll poke you. Any negative thing, we’ll poke.” You below. ‘ That’s the first thing he says to us, “said Stevens.

Restaurant staff said skeleton crews do their best.

New employees are in training.

They hope this is the beginning to the end of the staff shortage.

“It’s been a lot of crazy hours and everyone is getting stressed,” said Blades.

Stevens said they welcome criticism but ask customers to have this conversation with them before going online.