The FNB says it will accelerate its investments in the local market by renewing another 53 branches across the country.
The bank said the overhaul will incorporate new world-class technologies and improve the customer experience for both residential and business customers.
In the past two years, the bank has redesigned over 130 branches to give customers easy access to supported and unsupported financial services.
“The revisions fit in perfectly with our local market investment strategy to ensure that our extensive network of around 600 branches and more than 5,000 ATMs with relevant services is in the right local markets,” said Jacques Celliers, CEO of FNB.
“More importantly, we are investing in upskilling and retraining our advisors to use the same technology as clients and provide contextual money management assistance.
“Our investment is in line with our digital platform journey, which is geared towards providing personalized help and solutions across all of our channels.”
Lee-Anne van Zyl, executive director of FNB Points of Presence, said branch offices play an important role in local communities and cities and play an important role in promoting financial inclusion by providing access to financial services.
“Today, customers visit branches for a number of reasons, including using digital zones, multi-purpose ATMs, or assisting our in-branch advisors.
“An essential part of our strategy is to provide reliable, trustworthy, and customer-centric channels that help our customers manage their money.”
Van Zyl said that some of the features available to customers in stores include priority queue tickets to reduce waiting times and an electronic queue management system that can be used to direct customers to the relevant areas for assistance.
It also improves customer privacy during consultations with specific devices for self-service tasks such as viewing and accessing bank statements.
“We are excited to introduce the latest digital innovations to further improve our customer experience. The new and fresh design takes the efficiency of our digital platform journey into account and we are excited to always deliver a superior experience to our retail and commercial customers, ”she said.
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